XAT 2018 Question Paper | Business Decision Making

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Question 20 : While Madhuri Apte's studio apartment gets good feedback on other aspects, many seem unhappy as they found the operation of the digital lock complicated.

Which of the following options is the best for Madhuri Apte in this context?

1. Madhuri should switch to a physical lock.
2. Madhuri, on request, should send one of the physical keys five days ahead of customer's arrival at an extra charge of $75.
3. Madhuri should request the cleaner to explain the working of the digital access code to customers for an extra charge.
4. Madhuri should do nothing as digital locks shall be the norm in the future.
5. Madhuri should create a video manual on "how to use the digital access code" and e-mail it to the customers before their arrival.

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Video Explanation

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Explanatory Answer

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Choice E is the correct answer.

 

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