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XAT 2018 Question Paper | Business Decision Making

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Question 21 : Madhuri's apartment received good feedback from the guests, except with respect to the operation of the digital lock. She decided to leave a spare physical key in the house for her guests. Recently some of the guests had forgotten to leave the key behind during checkout. Making a spare key will cost $500 and will take about 10 days to arrive. She was confused if she should continue leaving the spare key and was looking for a way out.

Which of the following would be the best way out for her?

Keep Digital lock as the only option and communicate to customers.
Be present during checkout to ensure the key is returned.
Request the cleaner to be present during checkout.
Send polite reminders to guests before checkout date and on the day of checkout to leave the key behind.
Charge security deposit of $100 which will be forfeited if the keys are not left behind.

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