XAT 2020 Question Paper | Bussiness Decision Making

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Read the situation below and answer the associated questions:

When Deepti opened the package, she was aghast. She received cotton pillow covers instead of the satin pillow covers she had ordered. Deepti ordered them for her father from a popular e-commerce website that hosted products of many sellers.

Confused, Deepti contacted the seller’s office using the details given on the package. The seller’s representative profusely regretted and promised to send the satin pillow covers at no extra cost. He also added that Deepti need not return the cotton covers she had received. Deepti happily accepted the deal.

A few days later, Deepti received another package from the seller. Unfortunately, this package also contained cotton pillow covers. Completely disillusioned with the seller’s professionalism, Deepti decided to put these cotton pillow covers to use as well.

Question 19: A few days later, Deepti received an email from the e-commerce website requesting her to share feedback about the seller. Deeply frustrated with the overall online purchasing experience, she deliberately ignored it. Later that evening, over supper, her father opined that the balcony curtains needed to be changed and suggested that they be bought from a local shop. “If something went wrong, we could at least yell at the seller,” he added. Deepti stared at her laptop and began writing her feedback.

What would Deepti DEFINITELY achieve by giving feedback?

Video Explanation

Explanatory Answer

Explanation will be uploaded soon...

The question is "What would Deepti DEFINITELY achieve by giving feedback?"

Hence, the answer is "Release her frustration."

Choice D is the correct answer.

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