XAT 2020 Question Paper | Bussiness Decision Making

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Read the situation below and answer the associated question:

In the feedback column, Deepti awarded 1-star out of the maximum 5 stars to the seller and described her negative experience. Later that evening, the sales head called and pleaded with her to retract her feedback and upgrade it to 5 stars, claiming that they had already fired the concerned employee. He further appealed that they were a young organization and that their sales were getting badly affected.

Question 20: Given the circumstances, what should be the IDEAL response?

Video Explanation

Explanatory Answer

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The question is "Given the circumstances, what should be the IDEAL response?"

Hence, the answer is "She should stick to her feedback and the stars awarded since she reported only what had taken place."

Choice A is the correct answer.

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