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Read the following scenario and answer the THREE questions that
follow.
Sundaram Stores operated in a gated community, situated about 30
Kilometers away from the main town. The store owner Mr. Sundareswaran Pichaimuthu, or
Sundaram as he was called by everyone, secured a space in the gated society through a
competitive bidding process. The residentsâ association, led by Mr. Thangamoorthy
Selvaganapathy, selected Sundaram over three other bidders, based on his willingness to pay
the highest rent. Desperate to augment his post-retirement income, Sundaram agreed to pay a
very high rent, banking on the prospect of generating exceptional revenue from the gated
community.
Sundaram was awarded the contract to establish the store, with provisions for a review every
three years. Feeling elated during the meeting with the residentsâ association to finalize
the contract, he enthusiastically committed to offering a 15% discount on all groceries and
stationary, cementing goodwill and reinforcing the partnership established through the
contract. The association was delightedly taken aback by his generous assurance. Sundaram
hoped to make up the difference through volume.
Although his sales were strong during the initial months, he soon realized that the
SUV-owning residents of the gated community primarily made their purchases at large, branded
retail chains in the main town. These stores offered deeper discounts, which he could not
afford to compete with. However, gradually, Sundaram store became their go-to store for
daily essentials and occasional urgent big purchases such as replacing a broken
mixer-grinder.
While reviewing his monthly accounts, Sundaram realized that he was barely breaking
even, primarily due to the substantial rent he was paying to the residentsâ association.
He realized that while his sales were stagnated, the rental costs were contractually
scheduled to increase every three years. He was determined to do something to increase
his profits.
Which of the following will be the MOST sustainable way to increase
Sundaramâs profits?
To increase his profits, Sundaram diversified into selling vegetables. Earlier, a
vegetable vendor used to visit the gated community once every week. The vendor, after
seeing dismal sales ever since Sundaram started selling vegetables, stopped visiting the
gated community. The residentsâ association did not like losing the rent they were
receiving from the vendor. Additionally, the maintenance staff of the gated community
benefitted from receiving vegetables either for free or at extremely low prices, as the
vendor, reluctant to take back the unsold stock, chose to distribute them at little to
no cost. This enabled the residentsâ association to retain maintenance staff whose
attrition rate was increasing with more gated communities coming up in the nearby
area.
Which of the following options will BEST address the concerns of the residentsâ
association arising out of Sundaram getting into selling vegetables?
Sundaram is a happy man now. He has managed to get contracts with two more nearby gated
communities. He feels like the grocery king of the suburb.
However, his happiness is short-lived as Rushâem, a new startup, begins making waves
among gated communities. This app-based startup promises to deliver any grocery item
within 15 minutes, leveraging its own large warehouses. Earlier, Rushâem was confined to
the main town, but now, the startup has expanded its delivery services to the suburbs,
including gated communities where Sundaram operates. Of course, for the suburbs, Rushâem
promises delivery within 60 minutes, given the distance.
Though not an official slogan, the rumour in the market is that Rushâemâs founder
inspired her employees by shouting âRushâem or Crashâem, but Pushâem through that door!â
Sundaram started losing business to Rushâem. He felt rushed, pushed, and was wondering
if his business would come crashing.
What should Sundaram BEST do to ensure that his revenues do not come down due
to Rushâem?
Read the following scenario and answer the THREE questions that
follow.
Humane Dynamix is a leadership training organization based in Mumbai.
Established in 2015, the organization is gradually becoming a leader in behavioral training.
In the organization, trainers are assigned to training projects based on their expertise.
Corporates seek behavioral training services on a regular basis, from Humane Dynamix, for
upskilling their executives. Humane Dynamix is headed by the Chief Executive Officer (CEO),
to whom the Training Assignment Officer (TAO) reports. The TAO position rotates among the
senior trainers for a fixed tenure; the CEO assigns this position to a senior trainer.
Companies, desirous of hiring Humane Dynamix, share their training needs with the
organization. The TAO assigns a trainer to the client. Typically, the satisfied client
requests for a particular trainer that the client is satisfied, giving repeat business to
Humane Dynamix from the same client company. However, the TAO takes the final call. Years of
training experience plays a big role in client satisfaction, and hence, senior trainers
conduct most training programs while the newly recruited trainers apprentice with them.
However, the senior trainers have the autonomy to decide on who they want to accept as an
apprentice.
Further, during a training program, the senior trainer takes most of the sessions, if not
all, while the apprentice helps the senior trainers to organize their sessions, and
occasionally take a few sessions. As the apprentices gain experience, they start getting
their own independent projects, but that typically takes quite some time.
Dheeraj, a senior trainer, takes over as the TAO. As soon as he assumes the office, the CEO
shares a concern with him: âWe have a lot of young trainers who we have recently recruited.
Since they are not known to the outside world, they do not get enough opportunities. Many of
them are impatient to prove their mettle. Unless they are assigned more programs, we risk
losing them rapidly.â
Dheeraj knows that his senior colleagues are very good at training, and, hence, they
conduct most of the training programs. They keep the clients satisfied and,
consequently, bring repeat business. However, as asked by the CEO, Dheeraj needs to do
something to enable the young trainers get more opportunities and increase their
training engagements.
Which of the following options should Dheeraj execute
to BEST enable the young trainers to get more training opportunities, without
affecting their relationships with the client companies?
Dheeraj decided to assign some of the repeat clients, at random, to their young trainers,
to address the concerns of the CEO. Many young trainers appreciated him for giving them
more opportunities.
Sudha Iyer, a senior trainer, popular for her training programs in âDeceptive
Communication Methods,â was surprised to see that some of her long-standing clients were
assigned to a young person. She was concerned that the clients would feel shortchanged.
Moreover, she was chagrined that she was not even consulted. This led to the reduction
in her number of training hours.
Since, Humane Dynamix incentivizes trainers who cross a mandated number of training
hours every year, Sudha was also concerned about her possible revenue loss.
Sudha wanted Dheeraj to stop assigning established clients to the young trainers.
Which of the following actions would BEST help Sudha to stop Dheeraj from
assigning her programs to the young trainers?
Dheeraj assigned a repeat client of Nandini Hegde, another very senior trainer, to Kirti
Gowda, a promising young trainer.
A few days later, the client company reached out to Nandini, off the record, and
informed her that they were very unhappy with Kirtiâs training. They also shared that
Dheeraj, when informed about this, had claimed that the client would appreciate Kirti
with more exposure to her training programs.
What BEST can Nandini do to regain the client for herself, without appearing
to be against the organizationâs focus on providing the young trainers more
opportunities?
Read the following scenario and answer the THREE questions that
follow.
KindCare hospital, located in the small industrial town of Chinar, is
one of the largest hospitals within 50-kilometers radius. It is well-regarded among the
locals for emergency services. However, for critical surgeries, they prefer to travel to the
nearest city Shamili, which is 100 kilometers away.
When KindCare was established 50 years ago, the town was still in its early stages of
development. Consequently, the hospital needed to incorporate several facilities within its
premises, including a 24-hour cafeteria, to accommodate needs of the patients and their
relatives who would come from nearby places. Another facility that KindCare built and takes
pride in is its state-of-the-art testing lab. It is the most sought-after testing lab in
Chinar even today when many independent labs have come up around KindCare. Moreover, many
other facilities have also come up in the surrounding area of the hospital such as
pharmacies, food joints, hotels etc. Further, a standalone pharmacy chain has gained a
strong foothold in Chinar as they expand their reach into Tier-3 cities.
When it comes to KindCare, a significant proportion of its patients are outpatients with a
substantial number seeking emergency services. As the sole 600-bed hospital in the region,
KindCare plays a crucial role in medical services, and receives generous funding from two
major corporations operating locally, further enabling KindCare to cater to the growing
medical needs of the community.
During the COVID-19 pandemic, KindCare made significant investment in enhancing internet
connectivity, enabling many doctors, and the majority of administrative staff, to seamlessly
work remotely. This investment also allowed KindCare to bring in doctors from other cities
through remote care.
Further, COVID-19 was a wakeup call for KindCare to enhance their infrastructure. Though
KindCare made significant improvements, they kept the major renovations on hold due to the
constant flow of patients. KindCare believes that if the held renovations are not taken up
on an urgent basis now, the operations at the hospital will get obstructed.
KindCare feels that it needs to be better prepared before a similar situation like
COVID-19 chances upon the city again. The hospital decides to invest immediately in
improving their infrastructure. However, this would mean that, temporarily, it should
either reduce, or shut down the operations of a few departments.
It is considering the following options:
A) Reduce their outpatient capacity to half
B) Shut down the cafeteria for the period of renovation
C) Ask their administrative staff to work remotely
D) Strip the pharmacy operations down to emergency and critical medications
E) Shut down the medical lab, and arrange medical tests from a local lab
Which
of the following combinations will LEAST affect the functioning of the hospital?
KindCare needs to maintain a large inventory of medicines and other auxiliary supplies in
their storage unit. The storage unit ensures adequate and timely supply to Intensive
Care Unit and the emergency services, and always runs to capacity. The renovation team
suggests that the storage unit be shut down for seven days for urgent renovation.
However, the hospital building being old, in the past, renovation work had stretched
beyond estimated time.
Which of the following actions BEST ensures KindCare
operates efficiently during the renovation of the storage unit?
KindCare Hospital has to renovate its storage unit, given the complexity of the medicines
and the need to store other critical supplies. The renovation is supposed to take seven
days. However, as the work starts, the team entrusted with the work realizes that the
work will take more than 15 days. KindCare feels that even this revised estimate is
modest. Already the outpatient services are affected, and people visiting the hospital
are being turned away. Stretching it further will attract a strong public resentment.
Which of the following actions offers the MOST sustainable solution for
KindCare to reduce the number of patients being turned away?
Read the following scenario and answer the THREE questions that
follow.
Aarya had always been a mediocre student. Luckily, after finishing
her undergraduate degree from a tier-two engineering college, she secured a decent, but
modestly paying job at a reputable IT company.
However, after a year on the job, Aarya found her role mundane. When her best friend at the
company, Shruti, left to pursue an MBA from a top-tier business school, citing significant
career growth and potential salary increase upon graduation, Aarya felt intrigued and
inspired to follow the same path. Shruti appreciated Aaryaâs aspirations, telling her that
doing MBA from a top-tier business school could not only land Aarya a lucrative job, but
also it could fast track her career progression. However, Aarya was concerned whether she
would be able to balance between her MBA entrance-exam preparation and her current job.
Aarya considered resigning to focus entirely on MBA entrance-exam preparation, but Shruti
cautioned her that top-tier business schools might view a career break unfavourably, as they
prefer continuous professional engagement.
SubQuestion No : 38
The CEO of Aaryaâs IT firm tied up with a premier business school to reserve thirty seats
in an online management certificate program, aimed at grooming working professionals.
The CEO, however, declared that the employees participating in this program will have to
sign a three-year bond with the firm. Further, the CEO added that though good
performance was a criterion for selection, he would hold authority to take a final call.
Aarya, well aware of her academic limitations, was unsure about the time available to
prepare for the MBA entrance exams. She contemplated going for the management
certificate program, instead of preparing for the MBA entrance exams.
Which of the following considerations will BEST help Aarya decide whether to
apply for the online management certificate program?
After working hard on MBA entrance-exam preparations for one year, Aarya received an
admission offer from the two-year agribusiness program of a premier business school.
While she aspired to be a part of that premier business school, she had no interest in
agribusiness. While deliberating, she received an offer from a brand new, but
buzzworthy, global one-year executive MBA program in General Management, in a mid-tier
business school. The program boasted excellent placement for its first batch of
students. While the program was typically geared towards students with a considerable
industry experience, being new, it also allowed some exceptions for âwell-deserving
studentsâ with little or no experience.
Aarya was worried whether, being a candidate with a minimal experience, she
would be a good fit in the executive MBA program. Which of the following
considerations would BEST help Aarya in taking admission in the one-year executive
MBA program?
After working hard on MBA entrance-exam preparations for one year, Aarya received two
admission offers: one from the two-year agribusiness program of a premier business
school, and another one from a brand new, but buzzworthy, global one-year executive MBA
program in General Management in a mid-tier business school. As she did not have much
interest in agribusiness, Aarya opted to enrol in the one-year executive MBA program,
and promptly submitted her first instalment of fees towards admission. She was very
happy that she would soon embark on her MBA journey.
To her shock, a few days later, she received a call from the authorities of the mid-tier
business school. They informed her that due to a technical glitch in their system, more
admission offers were made than the available seats. Consequently, candidates lower on
the merit list, including Aarya, were being offered a choice from the following options:
a deferred admission next year to the same program, or a full refund of the fees. They
also said, if interested, Aarya could right now join a similar program, starting in a
newly launched campus of the same business school, where many seats were available.
Aarya considered the whole episode a breach of trust, and wondered, if it would at all
be worthwhile to be associated with this business school now or in the future.
Which of the following considerations will BEST restore her faith in this
business school?
Read the following scenario and answer the THREE questions that
follow.
Mr. Zubin Mistry is the owner and the chief editor of the newspaper
The Pluralist, renowned for its high reporting standards and outstanding writing quality.
The Pluralistâs authentic reporting distinguishes it from other newspapers that
sensationalize news. They are responsible employers, known to be highly supportive towards
their employees. Its news editing team is led by Ms. Ramya Kattabomman, a respected veteran
in the newspaper reporting industry, well-known for her stringent adherence to the ethical
standards of newspaper reporting.
Mr. Aditya Swaroop Verma, an award-winning senior journalist, has brought in an exposĂŠ into
the activities of a mining company, operating in an ecologically vulnerable area. In his
hard-hitting reporting style, he has presented interviews with tens of people, delineating
how the mining company has used illegal means to start mining in that area. These mining
activities may lead to the destruction of the local ecological balance. However, Aditya
Swaroop is unable to obtain an interview with the management of the mining company.
Aditya Swaroopâs investigative report article offers significant revelations about the
alleged illegal activities of the mining company which were hardly covered in the media
otherwise. Nevertheless, his sources have requested for complete anonymity.
Ramya is trying to decide whether to publish the article. While publishing the article
may enhance the reputation of The Pluralist, there are possibilities of political and
economic backlash for reporting on the powerful mining company. She has consulted the
legal team of the newspaper, who have warned that the report, relying mostly on
anonymous sources, is likely to be legally vulnerable. On the other hand, Aditya Swaroop
is a senior journalist, well known and well respected for the quality of his
investigative reporting. The topic of the report is time sensitive: if the report is not
published within the next 2-3 days, the mining company would get an important government
project in the same area.
Which of the following reasons will BEST enable Ramya to publish the
article?
After the article is published next morning in The Pluralist, it goes viral. However, the
mining company pushes back with a public declaration, contesting some of the findings of
the article. While the potential inaccuracies do not entirely invalidate the article,
they substantially undermine its message if proven true.
When Ramya asks Aditya Swaroop to bring in further proof to publish a rebuttal, he
informs her that his sources, for a vital part of the article, were two employees
recently fired by the mining company. And, they now admit that they were not completely
honest in their initial interaction with him. Though some points raised in the article
might still be valid, it is difficult to separate the inaccuracies given the
unreliability of the sources. Ramya immediately brings it to the attention of Zubin,
while admitting that she hastily permitted the publication of the
article.
What is the MOST responsible action should Zubin take, keeping in
view the recent developments due to the inaccuracies of the article?
After the article is published in The Pluralist, the mining company pushes back with a
public declaration, contesting some of the findings of the article.
This has hit Aditya Swaroopâs reputation because he trusted unreliable sources.
Nevertheless, he is confident about the illegal activities of the mining company; he
wants to redeem himself. He approaches Zubin with a request to go back to the mining
company project to find new sources and rewrite an article with reliable pieces of
evidence. Though his fresh investigation will require time and money, it might also
enhance the reputation of the newspaper.
Zubin respects Aditya Swaroop and wants his reputation to be restored. However, Zubin is
confident that continuing to work on the mining company project will not yield any
results.
Which of the following actions by Zubin will BEST enable Aditya
Swaroop to enhance his diminishing reputation?
Read the following scenario and answer the THREE questions that
follow.
TrueColor, an event management company in eastern India, had been in
a business of inviting Tollywood singers to a city called Tivanna, and made money out of
selling tickets of their concerts. The stars were paid a fixed fee regardless of the number
of tickets sold. The company had a specialized team that negotiated the singersâ fee with
their managers. However, for selling the tickets of such events, they were reliant on an
external media agency called Zedius. Zedius had a long-standing relationship with TrueColor,
and had been instrumental in achieving a target of 50,000 tickets for each of the flagship
events.
Mr. Sukanta Rao joined TrueColor as an inhouse sales and marketing manager, a position
exclusively created for him. The CEO, Mr. Adil Banerjee, had assigned a task of increasing
the sales of tickets to 100,000. In Sukantaâs earlier stint, he had seen that similar cities
sell more than 75,000 tickets for such events. He felt that, over time, reaching 100,000 was
plausible for TrueColor.
Sukanta felt that the aspirational target can be achieved only if Zedius is replaced.
However, he is not sure if he should make any major changes in his first year.
Which of the following reasons will BEST help Sukanta NOT to start making
major changes immediately?
Just two weeks before the flagship event, Adil received a few emails from competing
media agencies that accused Zedius of selling phony tickets in the âblackâ market. When
Adil enquired with the security agency in charge of gatekeeping the events, they told
him that they had no mechanism to check the authenticity of tickets.
Which of the following options will BEST help Adil to ignore the accusations
from the competing media agencies, and maintain status quo?
The following year, Sukanta discussed with Adil that unless they got into the ticket
selling process, they might not be able to improve the ticket numbers. However, this
would mean moving away from Zedius, and the transition could cause short-term pains
since TrueColor would be entering into unchartered territory. Further, Sukanta added
that TrueColor would achieve self-sufficiency over couple of years. Adil was concerned
about the risk of taking over an activity that the organization was not competent at,
but understood Sukantaâs point. In the interest of building long-term competencies, he
authorized Sukanta to take it forward. Sukanta did not renew Zediusâs contract in the
following year; instead, he recruited a skeletal team of three freshers from a premier
business school as his support staff.
As the event approached, the team dedicated themselves to executing their plan. However,
by the time the ticket sales window closed, they managed to sell only 40,000 tickets.
This shift in strategy provoked considerable dissent within the company, challenging
Sukanta's decision.
Disturbed by the situation, witnessing the internal turmoil, Adil must now navigate the
company's immediate reaction.
Which of the following should now be Adilâs BEST
course of action?
Read the following scenario and answer the THREE questions that
follow.
Ned Flanders and Homer Simpson Partners Limited is a law firm, known for its unwavering
commitment to client satisfaction. They treat the clients as family members who have grown
along with the firm. Further, they are highly regarded in the industry, consulted by the
countryâs top organizations. Among the founders, Homer Simpson is flamboyant, while Ned
Flanders is serious. Together, they bring a dynamic balance to the team.
The organization believes in a strong socialization ritual that bonds the new lawyers
(newcomers) with the existing members. Also, the socialization ritual ensures that newcomers
fully understand the nature of their work and integrate seamlessly into the companyâs
culture. During their first week, newcomers are overloaded with a barrage of artificial
tasks, unexpected client calls, and a challenging meeting with the founders. This results in
newcomers getting overwhelmed, and doubting their decision to join the firm, only for the
founders to meet them and reveal that this is one big prank and a way to welcome them to the
organization. This socialization ritual has served them well for the past two decades.
However, not all the newcomers appreciate the utility of this ritual.
One of the lawyers, Ms. Lisa Simpleton, who joined in 2023 and went through the same
socialization ritual, found it unwelcoming. She believes that other newcomers might also
share the same opinion. Lisa thinks that the current generation, especially post-COVID,
needs more friendly welcome, and the firm must put an end to this ritual.
When a new batch of lawyers joins in 2024, Lisa feels that it is her moral responsibility
to reprieve the newcomers from the ensuing stress. However, Lisa, like the others who
joined along with her, is on probation for two years. During the probation period, her
skills and performance are under evaluation. Upon successful completion of this two-year
assessment, she will be eligible for confirmation. Since she is yet to be confirmed, she
wants to be seen as fitting within the organizationâs culture.
Which of the
following options will BEST enable Lisa to save the newcomers from the socialization
ritual, without being singled out for questioning the organizationâs culture?
When a new batch of lawyers joins the organization in 2024, they receive an anonymous
email, warning them about the socialization ritual, just as it is about to start. Though
no newcomer paid heed to the mail, the founders are furious. They call a meeting, and
announce that while employees are welcome to express their opinions, this cowardly act
of sending an anonymous email shall not be tolerated.
The watercooler discussions murmur Lisaâs name. Lisa is pleased that someone shares her
perspective on the socialization ritual and has acted. However, she did not write the
aforementioned email. As her name continues to be mentioned, she feels overwhelmed and
wonders if she needs to do something about it.
Which of the following actions
by Lisa can BEST enable her to defuse the situation?
It is 2025: a new batch of lawyers has joined the firm.
Some lawyers from the 2024 batch have approached the founders to express their
appreciation for the intent behind the socialization ritual. They shared that the
experience offered them a glimpse of the world they are about to enter. However, they
feel that the ritual has become archaic in its execution, showing its age and
necessitating some fresh thinking.
As they leave, Ned feels that the time has come to abandon the ritual due to changing
times. However, Homer disagrees; he thinks that exposing the employees to what the
profession has to offer, in the first week, is very critical. Moreover, it helps the
organization know whether the newcomer is ready for such a profession. Further, he adds
that the socialization ritual has been effectively helping them for decades in grooming
the talents of their organization.
Which of the following actions should the founders BEST take, if they still
want to welcome their newcomers by exposing them to the harsh reality of the
profession, while being empathetic to the demands of the times?
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