XAT 2021 Question Paper | Bussiness Decision Making

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Read the following scenario and answer the three questions that follow.
Himaja was among the top ten students of her Business Management batch. She got placed in a reputed strategy consulting firm during campus placements. She was delighted to work under Nirmal, her superior, who was known for grooming many stars in the organisation. Nevertheless, he was also regarded as a hard taskmaster. Though she was a fresh recruit, she longed to be in a client-facing role.

Question 8 : Due to her constant pleading, Nirmal assigned Himaja a client-facing role in his project. Nirmal instructed her that he would do all the talking during meetings, and she would diligently listen and take notes. However, in the first meeting, Himaja made a comment which contradicted Nirmal. In the next, she interrupted the client while he was making a point. This offended the client, resulting in Nirmal apologising to the client to save the project.
Which of the following is the MOST appropriate action that Nirmal should take against Himaja’s behaviour?

Have a chat with Himaja later in the evening, explain the delicate situation she had put him in during the meetings, and request her not to repeat it.
Caution Himaja that she would lose client-facing roles if she does not appreciate the rationale behind his instructions.
Ask Himaja's project teammates to have a chat with her on how to behave in client meetings.
Recommend Himaja for a five-day listening-skills workshop.
Await the half-yearly performance review, due in two months, and submit a strong report against Himaja.

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