XAT 2021 Question Paper | Bussiness Decision Making

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Read the following scenario and answer the three questions that follow.
Himaja was among the top ten students of her Business Management batch. She got placed in a reputed strategy consulting firm during campus placements. She was delighted to work under Nirmal, her superior, who was known for grooming many stars in the organisation. Nevertheless, he was also regarded as a hard taskmaster. Though she was a fresh recruit, she longed to be in a client-facing role.

Question 9 : Another month passed, and Himaja was working under Shreya in a different team. Shreya was impressed by Himaja’s enthusiasm and sincerity. She asked Himaja to accompany her to a meeting with a new client. During the meeting, Himaja made a statement that offended the client. Shreya tried to diffuse the situation by asking Himaja to apologise. Though Himaja apologised, she defended her statement.
This infuriated the client further, who categorically told that the statement of Himaja was against his organisation’s core values. He specifically told Shreya that unless concrete steps were taken against Himaja, he would not get into any business with the firm.
Which of the following is the MOST appropriate action that Shreya should take in the interest of all parties?

Should castigate Himaja using strong words in front of the client, and later in the evening, share how much Shreya loved Himaja’s comment.
Should advise Himaja to look for a role outside the consulting industry since her competencies are not appreciated by clients.
Should defend Himaja, knowing fully that most probably Shreya will lose the client.
Should assure the client that Himaja will be transferred, but send Himaja for a two- week vacation to rejuvenate instead.
Should move Himaja to a non-client facing role in the current project, and explore client facing roles in other projects.

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