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Read the following scenario and answer the THREE questions that
follow.
Humane Dynamix is a leadership training organization based in Mumbai.
Established in 2015, the organization is gradually becoming a leader in behavioral training.
In the organization, trainers are assigned to training projects based on their expertise.
Corporates seek behavioral training services on a regular basis, from Humane Dynamix, for
upskilling their executives. Humane Dynamix is headed by the Chief Executive Officer (CEO),
to whom the Training Assignment Officer (TAO) reports. The TAO position rotates among the
senior trainers for a fixed tenure; the CEO assigns this position to a senior trainer.
Companies, desirous of hiring Humane Dynamix, share their training needs with the
organization. The TAO assigns a trainer to the client. Typically, the satisfied client
requests for a particular trainer that the client is satisfied, giving repeat business to
Humane Dynamix from the same client company. However, the TAO takes the final call. Years of
training experience plays a big role in client satisfaction, and hence, senior trainers
conduct most training programs while the newly recruited trainers apprentice with them.
However, the senior trainers have the autonomy to decide on who they want to accept as an
apprentice.
Further, during a training program, the senior trainer takes most of the sessions, if not
all, while the apprentice helps the senior trainers to organize their sessions, and
occasionally take a few sessions. As the apprentices gain experience, they start getting
their own independent projects, but that typically takes quite some time.
Dheeraj, a senior trainer, takes over as the TAO. As soon as he assumes the office, the CEO
shares a concern with him: “We have a lot of young trainers who we have recently recruited.
Since they are not known to the outside world, they do not get enough opportunities. Many of
them are impatient to prove their mettle. Unless they are assigned more programs, we risk
losing them rapidly.”
Question 6 :Dheeraj assigned a repeat client of Nandini Hegde, another
very senior trainer, to Kirti
Gowda, a promising young trainer.
A few days later, the client company reached out to Nandini, off the record, and
informed her that they were very unhappy with Kirti’s training. They also shared that
Dheeraj, when informed about this, had claimed that the client would appreciate Kirti
with more exposure to her training programs.
What BEST can Nandini do to regain the client for herself, without appearing
to be against the organization’s focus on providing the young trainers more
opportunities?
Explanation will be uploaded soon...
The question is "What BEST can Nandini do to regain the client for herself, without appearing to be against the organization’s focus on providing the young trainers more opportunities?"
Choice E is the correct answer.
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